Improving Systems

Organisations need effective systems for getting things done.

Effective systems: –

  • Are enjoyable to use
  • Are understood by those using them
  • Make sense
  • Reduce the number of exceptions
  • Require little management
  • Treat routine and exceptional items differently
  • Use resources wisely

The method

You identify a system that needs improvement. I then work with you to find the key people who have an interest in the system. We then gather information from those people about the system. This enables us to create a detailed model of what happens now and what the simplest ideal system would look like. After this, I run a workshop with all those involved to develop detailed plans for improving the system and managing the improvements. Finally, I work with all of you to set up your improved system. This will often involve working with task groups.

This participative approach to system improvement taps the energy, experience and ideas of all those involved. The new system is simpler, easier to operate more efficient and owned by those involved. They created it.

You will improve your critical systems and learn an approach you can use yourselves.


Together, we improved the quality control systems for handling test results in a highly regulated manufacturing environment.

A quote from the client

There has been active questioning of the “But we have always done it that way” often common in long-serving staff. I have been most impressed by the self-examination of the systems and enthusiasm for the approach. People have dramatically reduced unnecessary work. Nick has catalysed this attitude change.

If you would like help using this idea, or have any comments or questions please contact me. Thanks, Nick