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|Customer Care Workshop|
What we plan to do.
Create a positive atmosphere for learning and working together.
Share examples and experiences of excellent customer service.
Create a shared picture of what excellent customer service could be like in your organisation.
Decide what you need to work on to achieve this.
Value the strengths and skills you have to do it.
How we plan to do this.
With everyone's help we can create a positive climate where we can listen to each other and be safe to express our thoughts and feelings freely about these important issues. The design of the event should provide a clear but flexible structure to make progress on the above. It is an ambitious programme for a morning so we may not be able to cover it all in the depth it deserves. The process will show you how to work on these issues and enjoy it.
We will work as a whole group and in pairs and small groups. I expect the whole morning to be both challenging and enjoyable for all of us. If you want something to be different just say so at the time and I will help if I can.
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