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|Practical Developmental Ideas #3 June 2003|
How to have much more effective meetings?
Thank you all for your interest, helpful feedback and support for this ezine.
You may be amused by a headline from a company newspaper "Make consultation work, employees told" !!
How to have much more effective meetings?
Do you sometimes go to a meeting and find the experience a struggle, you feel cross and tired at the end and wonder if the effort was worthwhile? It can be utterly knackering when you have lots of these back to back. Many meetings are like this, but they don't have to be.
Meetings are difficult because people feel they have to compete to be heard. The noisy ones find it hard to listen, because they are bursting to speak and the quiet ones give up because they think no one will take any notice anyway, or they will be interrupted so what's the point.
These difficulties get worse if the subject is controversial or the objectives of the meeting are unclear.
The "Go Round"
You can study group dynamics for twenty years so you understand what goes on and the stages of group development and flight and fight etc and how to intervene, if you want. You can cut through all this by a very simple technique, the "go round".
You simply ask everyone to share his or her best thinking about the topic for (say) two minutes while everyone else listens attentively without interrupting. They will get their turn later. This format ensures that everyone gets an equal chance to speak and everyone gets heard too so there is no need to compete. The quiet people gain respect because their thinking is often clear and valuable as they work on it inside before they speak. The noisy people have to focus their thinking to get it into a fixed time so it is often sharper than usual.
After a "go round" you can have a more conventional discussion that will go well or you can extend the method. There is much more about this in Nancy Kline's book "Time to Think".
Pairs and Share
When feelings are running high or everyone is confused, you need to increase the amount of attention in the room and give everyone space to think, talk, and be heard, very quickly. Stop and spend (say) five minutes listening to the person next to you about what she or he thinks and feels about what is happening and what should happen next. Then exchange roles. After this, use a very quick "go round", as above to share conclusions. You will find the heat has gone out of the situation and you will know what to do. This process is one way to use coconsulting or cocounselling in practice. You will find more about both by clicking the links.
Coverdale training teaches a systematic approach for getting things done. One of their key ideas is that in order to achieve anything, the aims of the activity (or meeting) should be clear. It really is worth spending some time at the beginning of a meeting, or item, seeking agreement to what you are trying to do. If you are a member rather than a chairperson then being awarely naive can be very powerful. "I think we are here to decide what we will do about developing our managers next year, is this what the rest of you think we are here to do? You can also seek agreement on success criteria. You ask, "If this meeting was a complete success, what would have to take away with us at the end?" This sharpens up the focus no end.
Create the right setting
If you want to have a discussion that can go deeply into an issue, especially a controversial one, then the right setting will make a huge difference. Many of the conventional settings are simply unhelpful. Oddly, emotional closeness often follows from physical closeness, at least to a point. So, think about being very informal without barriers like desks and tables and sitting in a "huddle" where you can easily see and sense each other.
You can also help to create the right climate by stating the "norms" or rules for the interaction. For instance, you might say "This meeting will go much better if we concentrate on listening to each other and sharing our thoughts on what to do about the situation, I don't think agonising about how we got here will be helpful at this stage, do you agree?
Finally, review the process of the meeting.
At every meeting some things will go well and some things could be better. You will find it helpful to ask people at the end, use a quick go round, things like. What was the most significant thing you learned at the meeting? What was good about how we worked together? How could the next meeting be even better? You will not only get some good ideas, you will also make everyone think about the meeting.
This is well worth doing in one-to-one meetings.
So, I hope you have found this information interesting and in a useable form. The subjects I might cover in the next issues are: -
Developing your people
Eliminating unnecessary work
Improving working relationships
Stimulating creative thinking
Thinking tools and processes
Are these important to you?
I am sure there are many ways to make this more useful to you. Please let me know what you think of it, if you have time. If you have any particular developmental interests you would like me to cover, please let me know. I will try and respond if I can and if I don't know anything about the subject, I will tell you.
These ideas are particularly useful in team building or team development sessions, where I help people work directly on real business issues and also learn how to work together effectively. An important part of this process is helping people create a shared vision of how they would like their team and its work to be. I hope to cover tools for vision building in another issue.
If you want to follow anything up, or have an exploratory conversation, please give me a call or e-mail.
You will find information about my work, background and lots of free resources on my website www.nickheap.co.uk.
Phone +44 (0)1707886553, or +44(0)7879861525 email email@example.com or Skype nickheap
Using these materials
There are free articles, exercises, designs, book references and links to other sources about many aspects of personal, team, management and organisation development on this website. I will add other resources as I learn what you want.Follow @nickheap